TA Pharma Incorporation is a forward-thinking pharmaceutical wholesale distributor cum exporter specializing in high-quality anticancer medications. Committed to safety, efficacy, and innovation, we aim to improve global healthcare by providing cutting-edge supply that make a meaningful impact in the fight against cancer

+ (91) 701-943-9759
export@tapharmainc.com

Related Posts


Welcome to TA Pharma Incorporation, where innovation, quality, and care converge to bring life-changing pharmaceutical solutions to the world.
Title Image

Frequently Asked Questions

Home  /  Frequently Asked Questions
How can I place an order for products?

To place an order for TA Pharma Incorporation products via offline methods or email, the company likely has a process in place for handling orders outside of their online platform. Although the exact steps can vary, here’s a general guide based on typical industry practices:

1. Contact Customer Service or Sales Team

  • Email: Reach out to TA Pharma Incorporation’s customer service or sales department by sending an email to the address provided on their website. The email should include:
    • Your full name and contact details
    • The product(s) you wish to order (include product name, dosage, quantity, etc.)
    • Any specific shipping or billing information
    • If applicable, your prescription (for regulated pharmaceutical products)
  • Phone: Alternatively, you can call the customer service number to place an order directly over the phone. A representative will help guide you through the process.

2. Request an Order Form

  • Some companies may provide a physical or downloadable order form that can be filled out and sent back via email or fax. You can request this form by emailing the company or asking the representative during the call.

3. Provide Required Documentation

  • If you’re ordering regulated products (such as prescription medications), you may need to submit a valid prescription either as an attachment in your email or through another method (such as fax or by mail).

4. Confirm Payment and Shipping

  • Ensure you clarify the payment options (e.g., bank transfer, check, credit card, etc.) when placing your order via email or offline. If required, ask for an invoice to be sent to your email or physical address.
  • Confirm the shipping address, shipping method, and estimated delivery time. You may also want to inquire about shipping costs and any possible handling fees.

5. Wait for Confirmation

  • Once your order is processed, you should receive an order confirmation. This might be an email or a physical confirmation, depending on how the company handles such orders. The confirmation will include details of the products ordered, the price, shipping address, and tracking information if applicable.

6. Contact Information for Offline Orders

  • For offline orders (mail, or over the phone), ensure you have accurate contact information for the relevant department at TA Pharma Inc. (email, phone). This should be available on the official website or provided by a customer service representative.

7. Payment

  • For offline payments, be sure to inquire about how payments can be processed. If you are paying by check or bank transfer, you may need to provide further payment details.

Additional Tips:

  • Follow Up: If you don’t receive a response within a reasonable time, follow up with a polite inquiry about the status of your order.
  • Ensure Accuracy: Double-check the product details, quantities, and shipping address to avoid delays or errors in fulfilling your order.

For the most accurate and updated process, you should contact TA Pharma Incorporation directly via their official email address or customer service phone number.

What should I do if I have an issue with my order or product?
  • If you encounter an issue with your TA Pharma Incorporation order or product, here are the typical steps you should take:

    1. Review Your Order Confirmation

    • Check the order confirmation or receipt for accuracy. Ensure the product(s), quantities, shipping details, and payment are all correct.
    • If there are discrepancies, having your order number and details on hand will help expedite the process when contacting customer service.

    2. Contact Customer Service

    • Email or Phone: Reach out to TA Pharma Incorporation’s customer service team. Provide the following details in your communication:
      • Your order number and date of purchase
      • A clear description of the issue (e.g., wrong product, damaged goods, missing items, etc.)
      • Photos or supporting documentation (if applicable), such as images of damaged products or incorrect shipments
      • Your contact information for follow-up
    • If you’re unsure of the contact details, check their official website or the confirmation email for customer service contact info.

    3. Describe the Problem Clearly

    • When explaining the issue, be as specific as possible:
      • Damaged or defective product: Describe the nature of the damage or defect (e.g., broken seal, expiration date issue, etc.).
      • Incorrect order: Mention the incorrect product received versus what was ordered.
      • Missing items: List the items that are missing from the order.
      • Billing or payment issues: Provide details of any discrepancies with charges or payments.

    4. Request Resolution

    • Be clear about the resolution you are seeking, whether that’s a replacement, refund, or exchange.
    • If the issue is related to delivery (e.g., delayed shipment), ask for tracking updates or an estimated delivery date.

    5. Follow Up If Necessary

    • If you don’t receive a response or resolution within the expected timeframe, follow up with the customer service team. Provide the reference or ticket number from your previous communication.
    • Maintain a polite tone to ensure a productive resolution.

    6. Document Communication

    • Keep a record of all interactions with customer service, including emails, call logs, and receipts. This will help if you need to escalate the matter or seek further action.

    7. Return or Exchange Policy

    • Review TA Pharma Incorporation’s return or exchange policy (typically found on their website). If you’re looking to return or exchange the product, ensure that you’re following their guidelines, such as time frames and condition of the product.

    8. Escalation (if needed)

    • If the issue isn’t resolved to your satisfaction through regular customer service channels, you can inquire about escalation options. This might involve contacting a supervisor or higher-level support.

    9. Third-Party Assistance

    • If the product issue is related to a pharmaceutical product (e.g., side effects or adverse reactions), you may also need to contact relevant health authorities or regulatory bodies, especially if it’s a safety concern.

    By following these steps, you can effectively address any issues with your order or product from TA Pharma Incorporation and ensure a timely resolution.

How can I access or purchase your products?

To access or purchase products from TA Pharma Incorporation, you generally have several options. While the exact process depends on the company’s specific distribution and sales methods, here are common ways you might access or buy their products:

1. Official Website

  • Browse the Product Catalog: Visit TA Pharma Incorporation’s official website where you can explore their product offerings. The website may include a catalog or list of available products with details about each item (e.g., dosage, formulation, packaging, and price).
  • Online Store: If TA Pharma Inc. offers direct online sales, you can add products to your cart and proceed through a secure checkout process using a credit card or other payment methods.
  • Prescription Requirement: If the products are pharmaceutical medications, ensure you have a valid prescription (if required) and follow the instructions for submitting it during the purchase process.

2. Authorized Distributors or Retailers

  • Pharmacy Chains: Some of TA Pharma Incorporation’sΒ products may be available through authorized pharmacy chains or drugstores. You can visit local pharmacies to check if they carry the product you’re looking for.
  • Distributors: TA Pharma may also work with distributors in different regions or countries. Contact them to inquire about local distributors or authorized retailers for purchasing their products.

3. Contact Customer Service

  • If the TA Pharma Incorporation website does not provide a direct way to purchase products online, you can reach out to their customer service or sales team via phone or email to inquire about purchasing options.
  • The customer service team will be able to direct you to the correct distribution channels or provide ordering instructions, including how to place an order via phone or email if you prefer not to use the website.

4. Offline Ordering (Email/Phone/WhatsApp)

  • For offline orders, you may be able to contact TA Pharma Inc. via email, phone, or fax to place an order. Provide the details of the product(s) you wish to purchase, along with your shipping and payment information.
  • Some companies offer forms for offline orders, so check if TA Pharma Inc. has such a system in place.

5. International Markets

  • If you are located outside of the region where TA Pharma Inc. directly sells its products, inquire about international shipping or local distributors who can supply the products in your area.
  • Regulatory requirements may vary based on the country, so it’s essential to check if the product is available in your market.

For the most accurate and specific information on how to purchase TA Pharma Incorporation products, I recommend checking their official website for detailed instructions or directly contacting their customer service or sales team for personalized assistance.

What shipping options are available?

The shipping options available for TA Pharma Incorporation products would depend on the company’s distribution practices, region, and policies. Here’s an overview of common shipping options that we can typically offer:

1. Standard Shipping

  • This is the most common and affordable shipping option. Delivery times typically range from 3 to 7 business days depending on the destination.
  • Standard shipping may be free for orders over a certain amount or in some promotional cases.

2. Expedited Shipping

  • Expedited shipping ensures faster delivery, often within 1 to 3 business days. This option usually costs more than standard shipping.
  • Expedited services may be useful if you need your order quickly.

3. Overnight or Same-Day Shipping

  • Our company may offer next-day delivery or same-day delivery if the order is placed before a certain cutoff time.
  • This is typically the fastest and most expensive shipping option, ideal for urgent needs.

4. International Shipping

  • TA Pharma Incorporation may offer international shipping if you are ordering from outside the company’s home country. The available shipping methods and delivery time will depend on the destination country.
  • Customs and Import Regulations: For international orders, there may be customs fees, import duties, or regulatory restrictions that vary based on the destination country.
  • Ensure that you are aware of any specific requirements for importing pharmaceutical products into your country, as some countries have stringent regulations.

5. Courier Services

  • If TA Pharma uses third-party couriers (such as FedEx, UPS, DHL, or local delivery services), you may have the option to select from different courier services based on speed and cost.
  • Our company provide tracking numbers for shipments, so you can monitor the progress of your order.

6. In-Store Pickup (if applicable)

  • If you are purchasing from an authorized retail partner or pharmacy, you may have the option to pick up the product in person at a local store or pharmacy instead of having it shipped.
  • This is typically more relevant for people ordering from a physical location.

7. Free Shipping Promotions

  • Our company offer free shipping promotions for a limited time, for specific products, or if the total order exceeds a certain amount. Keep an eye on TA Pharma’s website for any current offers.

8. Prescription-Required Shipping

  • For regulated pharmaceutical products, Our company have additional shipping protocols to ensure that prescriptions are valid before the product is shipped. This might include:
    • Verifying the prescription with the healthcare provider
    • Providing tracking or secure packaging for sensitive medications

9. Delivery Confirmation and Tracking

  • Our company provide order tracking services, where you can follow the status of your shipment using the tracking number provided at the time of dispatch.
  • This feature is especially important for higher-value or regulated items.

How to Find Specific Shipping Options:

To find the exact shipping options offered by TA Pharma Incorporation:

  • Check their Website: The shipping options, fees, and estimated delivery times are typically listed on the checkout page.
  • Contact Customer Service: Reach out to their customer support team via email, phone, or chat to ask about available shipping methods, especially for international orders or urgent needs.
  • Look for FAQs or Policies: our companies include detailed shipping policies in the FAQ section or on dedicated shipping pages of their website.

For accurate information, it’s best to directly inquire with TA Pharma Incorporation via their customer support team to confirm available shipping options based on your location and product type.

Can I track my order?

Yes, typically, TA Pharma Incorporation offer order tracking as a feature, especially if they use third-party courier services for shipping (such as FedEx, UPS, or DHL). Here’s how you can track your order:

1. Order Confirmation Email

  • Once your order is shipped, TA Pharma Incorporation should send you an order confirmation email or shipment notification. This email often contains:
    • The tracking number (if available)
    • The courier service used (e.g., FedEx, UPS, DHL)
    • A link to track the shipment online
    • Estimated delivery date
  • If you haven’t received this email, you can check your spam or junk folder. If it’s still missing, contact customer service to confirm your shipment details.

2. Tracking the Order

  • With the tracking number provided in your email, visit the courier service’s website (e.g., FedEx, UPS, DHL) and enter the tracking number in the tracking search box.
  • This will show the current status of your order, including:
    • Shipping progress
    • Estimated delivery time
    • Delivery location
    • Any potential delays

3. Tracking Through Your Account (if applicable)

  • If you’ve created an account with TA Pharma Incorporation (or their e-commerce platform), log in to check your order status and access tracking information.
  • Some companies provide tracking info directly within your account dashboard.

4. Customer Service Assistance

  • If you’re unable to track your order or if the tracking information is unavailable, contact TA Pharma’s customer service team. Provide your order number and ask for assistance in tracking your shipment.
  • The customer service team should be able to help you find your tracking number or provide you with an update on the status of your order.

5. Courier Services Tracking

  • Once you have your tracking number, you can track your shipment directly through the courier’s website:
  • Some courier services also offer mobile apps that you can use to track your order in real-time.

What to Do if Tracking Information is Not Available

If you do not receive tracking information or cannot track your order:

  • Check for Shipping Delays: Sometimes, orders can experience delays in processing or shipping. Contacting customer service can help clarify any issues with your shipment.
  • Confirm Your Contact Details: Ensure that TA Pharma Incorporation has your correct email address and phone number for timely shipping updates.
  • Provide Order Details: When contacting customer service, include your order number, shipping address, and any relevant information to speed up the inquiry.

For the most accurate tracking information, reach out directly to TA Pharma Incorporation’s customer support if you’re unsure.

What are the payment terms ?

The payment terms for TA Pharma Incorporation would depend on the company’s policies and the type of transaction being made (e.g., individual purchases, wholesale, or bulk orders). Typically, TA Pharma Inc. have various payment options and terms, which can be outlined in the following general categories:

1. Payment Methods

TA Pharma Incorporation may offer several payment options, such as:

  • Credit or Debit Cards: The most common payment method for online purchases. This could include major cards such as Visa, Mastercard, American Express, or Discover.
  • Bank Transfers: For larger or bulk orders, TA Pharma may allow payments via wire transfers or direct bank deposits.
  • Online Payment Platforms: Some companies also accept payments via online payment services like PayPal, Stripe, or similar gateways.
  • Checks: In some cases, especially for offline or bulk orders, TA Pharma might accept checks (either paper checks or electronic checks).
  • Cash on Delivery (COD): For certain regions, COD might be an option for customers who prefer paying at the time of delivery.

2. Payment Terms

Payment terms define how and when payment should be made for products and services. Common terms include:

  • Prepayment: For most orders, particularly for smaller purchases or new customers, payment is required in full before the shipment of the products.
  • Net Payment Terms: If TA Pharma Incorporation offers credit terms (for regular customers, wholesalers, or medical institutions), you may have a net payment term such as Net 30, Net 60, or Net 90, meaning the payment is due 30, 60, or 90 days after the invoice date.
  • Advance Payment: For certain transactions, particularly bulk or international orders, advance payment may be required.
  • Partial Payment: Some companies may allow partial payments, especially for high-value orders, where an initial deposit is required, and the remaining balance is due later.

3. Payment Processing Fees

Some payment methods (such as credit cards or online payment platforms) may incur additional processing fees. TA Pharma would likely indicate these fees during the checkout or order process.

4. International Payment Terms

If you’re purchasing from TA Pharma Incorporation and you’re located outside the home country, payment terms may differ. International wire transfers or payments in foreign currencies may apply. The company may also require additional documentation for international transactions (e.g., proof of identity or authorization).

5. Refund and Cancellation Policy

  • Refunds: Payment terms typically also include refund policies, which outline the process for returns and reimbursement in case of issues with the product or order.
  • Cancellation: If you wish to cancel an order, there may be specific cancellation terms, especially if the order has already been processed or shipped.

6. Invoicing

  • For business customers, TA Pharma Incorporation may issue invoices for payments due. The invoice will typically list the products purchased, quantities, pricing, taxes, and any other applicable fees.

7. Discounts or Special Offers

  • Some companies provide discounts for bulk purchases or ongoing promotions. Check with TA Pharma to inquire about any special discounts, offers, or loyalty programs that may be available.

8. Late Payment Penalties

  • If there are credit terms and the payment is not made within the agreed-upon timeframe, the company may impose late payment penalties or interest charges.

How to Find Specific Payment Terms

To get precise and accurate payment terms for TA Pharma Incorporation:

  • Visit the Website: The payment terms are often outlined in the company’s terms and conditions, checkout process, or FAQ section on their official website.
  • Contact Customer Service: If the website doesn’t provide enough information, you can reach out to TA Pharma’s customer service team to ask about specific payment terms and available payment methods.
  • Consult the Invoice: If you’re making a business order, refer to the invoice provided by TA Pharma Incorporation, which will detail the payment terms specific to that transaction.

For the most accurate information, directly contacting TA Pharma Incorporation is recommended to confirm payment methods, terms, and any applicable fees or conditions.

How do I contact customer service?

To contact TA Pharma Incorporation’s customer service, the company may offer a variety of contact methods. While the exact details would typically be available on their official website, here are common ways to get in touch with a company’s customer support team:

1. Customer Service Phone Number

  • Phone: Many companies provide a phone number for direct customer support. Look for the customer service contact section on TA Pharma’s website or your order confirmation to find the appropriate number.
  • Call Center Hours: Customer support hours may vary, so be sure to check the business hours for the region or country.

2. Email

  • Email Support: Customer support teams often provide an email address for inquiries, orders, and troubleshooting. You can use email to explain your issue, ask questions, or get assistance with orders.
  • Look for a section like “Contact Us” or “Customer Support” on TA Pharma’s website to find the correct email address (e.g., support@tapharma.com or info@tapharma.com).

3. Live Chat

  • WhatsApp Chat: If TA Pharma Incorporation offers an online WhatsApp Chat feature on their website, this can be an immediate way to reach customer support in real time.
  • The chat option is usually located in the bottom right corner of the homepage or under the customer service section.

4. Online Contact Form

  • Some companies provide an online contact form where you can submit your queries directly on the website. Fill in your information and details about your issue, and a customer service representative will respond to you via email or phone.

5. Social Media

  • Social Media: Companies often have customer service representatives available through social media channels like Facebook, Twitter, or LinkedIn. Look for TA Pharma’s official social media pages to send direct messages or post inquiries.
  • Make sure to check for verified accounts to ensure you’re contacting the official channels.

6. Postal Mail

  • If you need to send a physical letter, look for the company’s mailing address on their website or in any official correspondence. Some companies may also have specific departments, like Returns or Customer Relations, with dedicated addresses.

7. FAQ Section

  • Frequently Asked Questions (FAQ) section on their website that covers common inquiries about orders, products, returns, and other customer service issues. It’s always a good idea to check this section before reaching out directly.

8. Wholesaler or Distributor Contact

  • If you are a business customer, you may need to contact a sales representative or authorized distributor for product orders, bulk inquiries, or account management.

9. Return or Warranty Issues

  • For issues related to returns or product warranties, TA Pharma Incorporation may have a dedicated returns department or a warranty support team that can assist you. This information should also be available on their website or in your order details.

10. Website Live Help (if available)

  • If TA Pharma offers a self-help section or a knowledge base, you may be able to resolve your issue through their automated system before reaching customer service directly.

Tips for Contacting Customer Service:

  • Prepare Your Information: Have details like your order number, account number, or product information handy when contacting customer service to make the process quicker.
  • Business Hours: Be aware of the customer service operating hours, which may vary based on location and time zone.

To find the exact contact information for TA Pharma Incorporation, you should:

  • Visit their official website, where they will provide the most current and accurate contact details.
  • Look for a section titled Contact Us or Customer Support on the website.
  • Alternatively, check your order confirmation email or any documents you’ve received from TA Pharma for customer service contacts.
Does TA Pharma Inc. collaborate with other organizations?

TA Pharma Inc. often engage in various types of collaborations with other organizations. These collaborations can take several forms, including but not limited to:

1. Distribution Agreements

  • TA Pharma Inc. may collaborate with distribution partners or wholesalers to ensure its products reach a global market.
  • Distributors often help pharmaceutical companies expand their geographic reach, particularly in countries or regions where the company doesn’t have direct operations.

2. Regulatory and Compliance Partners

  • To ensure that their products meet international regulatory standards, pharmaceutical companies collaborate with regulatory agencies and other compliance organizations.
  • Collaboration with these bodies ensures that TA Pharma’s products are safe, effective, and compliant with health standards.

3. Healthcare Providers and Institutions

  • TA Pharma Inc., may partner with hospitals, clinics, and healthcare providers to promote their products, conduct trials, or get feedback on product efficacy.
  • These collaborations help ensure that medications and treatments are used effectively in real-world settings.

4. Marketing and Sales Collaborations

  • TA Pharma may partner with marketing firms or advertising agencies to promote and publicize their products. These collaborations could be local, regional, or global, depending on the market focus.

5. Licensing Agreements

  • Licensing agreements are common in the pharmaceutical industry, where one company licenses its technology, research, or products to another for production or distribution purposes.
  • TA Pharma might collaborate with other pharmaceutical companies in licensing arrangements to expand product availability or enter new markets.

6. Non-profit and Advocacy Organizations

  • Pharmaceutical companies often work with non-profit organizations, patient advocacy groups, and public health agencies to support initiatives that raise awareness about specific health issues, diseases, or patient care.
  • These collaborations could include educational programs, donations, and joint campaigns for public health improvement.

7. Supply Chain Collaborations

  • TA Pharma may collaborate with suppliers of raw materials, packaging companies, and logistics providers to ensure a smooth supply chain for manufacturing and distributing its products.
  • Partnerships with suppliers are essential for ensuring that production and delivery processes meet the necessary quality and efficiency standards.

8. Joint Ventures

  • TA Pharma may also form joint ventures with other pharmaceutical companies or business entities to co-develop or co-market products, share resources, and pool expertise for mutual benefit.

How to Find Specific Collaborations

For more detailed and up-to-date information about TA Pharma Inc.‘s collaborations:

  • Official Website: Visit TA Pharma’s website to see if they provide a list of collaborations, partnerships, or corporate news about joint ventures.
  • Press Releases and News: Look for recent press releases or news updates from TA Pharma Inc., which may provide insights into their latest collaborations.
  • Industry Reports: Business and pharmaceutical industry publications often report on significant partnerships and collaborations between companies in the sector.

If you’re interested in a specific collaboration or partnership, I would recommend reaching out to TA Pharma Inc. directly through their customer service or corporate contact channels for more detailed information.

a

Customs Clearance Process

The customs clearance process for exporting pharmaceutical products involves the following key steps:

  1. Preparation of Documents:
    • Commercial invoice, packing list, certificate of origin, GMP certification, Free Sale Certificate (FSC), and any import permits required.
  2. Customs Declaration:
    • The importer or customs broker submits a customs declaration with product details, including value, HS codes, and origin.
  3. Customs Inspection:
    • Customs authorities review the documents and may perform physical inspection, checking product compliance and safety standards.
  4. Payment of Duties and Taxes:
    • Import duties, taxes, and any applicable fees are calculated and must be paid.
  5. Regulatory Review (if applicable):
    • Pharmaceutical products may undergo additional review by health authorities to ensure compliance with safety and quality standards.
  6. Release and Delivery:
    • Once cleared, the products are released and can be delivered to the final destination.

This process ensures that pharmaceutical products comply with both regulatory and importation requirements before reaching the consumer.

Key Considerations for Pharmaceutical Customs Clearance:

  • Country-Specific Regulations: Different countries have their own requirements for customs clearance, including documentation, import permits, and safety standards. It’s essential to familiarize yourself with the regulations of the destination country.
  • Time Sensitivity: Pharmaceutical products, especially temperature-sensitive drugs like vaccines or biologics, need to be cleared through customs promptly to prevent spoilage. Cold chain logistics need to be carefully managed to ensure the products remain viable.
  • Controlled Substances: Some pharmaceutical products may be classified as controlled substances or scheduled drugs, which will require additional documentation, permits, and approval from regulatory authorities before they can be imported.